Contact Centre Replacement
Central Queensland University
Brief
CQUniversity currently operates an on-premises Cisco Finesse contact centre environment integrated with the University’s Customer Relationship Management (CRM) platform, SugarCRM, and the University’s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency, scalability, integration flexibility, and future digital service delivery opportunities.
Central Queensland University — Buyer Intel
Insights from 1,483 historical contracts.
Last 10 awards · Central Queensland University
All ›| Supplier | Value | Awarded |
|---|---|---|
|
Jan 2022 Premises Rent 2022
|
$633,320 | 01 Jan 2022 |
|
Nov 2021 Premises Rent Lev 1- 6 2022
|
$422,813 | 01 Jan 2022 |
|
Nov 2021 Monthly Premises Rent 2021
|
$14,238 | 01 Jan 2022 |
|
Nov 2021 Monthly Premises Rent 2021
|
$97,615 | 01 Jan 2022 |
|
Nov 2021 Monthly Premises Rent 2021
|
$22,712 | 01 Jan 2022 |
|
Business Analyst Services 2021
|
$11,908 | 23 Dec 2021 |
|
Alaris IV Pumps 2021
|
$13,717 | 22 Dec 2021 |
|
25/11/2021-24/12/21 Office Rent S2, Lvl6 2021
|
$23,768 | 22 Dec 2021 |
|
2020/21 VSL Annual Charge
|
$19,754 | 21 Dec 2021 |
|
Revenue share for delivery at UHSG
|
$35,200 | 21 Dec 2021 |
What this agency buys
NO CATEGORY DATA YET
Potential Bidders
Suppliers who have won contracts in this category recently — your most likely competition.
At this agency
NONE FOUND
In QLD
NONE FOUND
Federal
NONE FOUND
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