Provision of Prepaid Card Services Solution

Brief

The Public Trustee of Queensland (QPT) is seeking to establish a multi-year arrangement with a suitably qualified supplier for the provision of a prepaid card services solution to support customer expenditure under approved budgets. The appointed supplier will work collaboratively with QPT to deliver a secure, cost effective, and user friendly spend management solution that meets the needs of some of Queensland’s most vulnerable customers. QPT seeks a supplier that can: provide dedicated account management and responsive support services demonstrate a strong understanding of QPT’s operating environment and the customers we support deliver intuitive, reliable systems—such as a secure web-based administration portal—to enable effective management of prepaid card services work collaboratively with QPT to drive continuous improvement and process efficiency provide a pricing model that supports low cost operation and safeguards customer funds provide a scalable solution capable of meeting current and future QPT demand