Provision of Gambling Help Digital Services 2026-2029
Department of Justice
Brief
The scope of the Contract will cover the following requirements: The Supplier will be required to provide the following Services: (a) Digital Services (GH106) to Service Users, which include: Gambling Helpline, providing Information, assessment and referral (GH102) and in scope components of Counselling and Support (GH100), being provision of psychological first aid, crisis support, brief interventions and short-term counselling to people experiencing or at risk of experiencing gambling harm (P101); and Gambling Help Queensland website and social media channels, providing information about gambling risks and harm, self-assessment tools, and a directory of gambling help and support options. The Services are to be delivered Statewide (Queensland).
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